Situational Business Ethics Essay Example | Topics and Well Written Essays - 2750 words

Situational Business Ethics - Essay Example From this discussion it is clear that the hospitality industry, such as hotels and restaurants, has to a certain extent a form of unwritten code of ethics, which inexplicably nestle in the heads of employers or managers. Hence, a code of conduct expressing a restaurant’s ethics is as significant as a successful marketing plan. When a restaurant chain enlarges its operation globally, local talent should be employed and trained in relation to: honesty, responsibility, harmony, understanding, and quality. Moreover, equality of all employees in relation to human rights should be addressed justly, promptly and rightfully to the contentment of all involved. This study outlines that the subsequent reaction of the customer and the management to Hatton’s actions contributed to the ethical dilemmas that the company has to resolve through the peer-review process. In this case study ethical issues and possible problem or conflict resolutions will be discussed. Of course, there is a necessity to communicate ethical practices and an effective management is not possible if ethical conducts are not forcefully carried out. Serving others is a dignified line of work and can be exercised in a polite and honest fashion with sensible ethical imperatives to gain the advantages of growth, prosperity, and success. The primary stakeholders in the study are Ruth Hatton, the customer, and Diane Canant, the supervisor. Ruth Hatton’s responsibility is to be well-informed with their Code of Business Ethics and Conduct and conform to all policies and procedures of the company. Claims of lack of knowledge, poor judgment, or good intentions will no t be tolerated as reasons for failure to comply.